Nurse-led helpline
We are open 9am - 5pm, Monday to Friday, but you can leave an answerphone message at any time or check our frequently asked questions section.
Free, confidential service
The Headway helpline is a confidential service, available to anyone with a question about brain injury - from survivors and carers to students and professionals.
Calls to the helpline are free from most landline telephones and the following mobile networks: Virgin, 3, Orange, O2, T-mobile and Vodafone.
Nurse-led service
Run by a team of trained nurses and non-clinical staff with expertise in supporting people with brain injury, we aim to provide information on all aspects of acquired brain injury including symptoms, rehabilitation and practical problems. We can also send out printed copies of our factsheets, as well as helping you to find your local Headway group or branch.
The Headway helpline is a member of the The Helplines Association.
Things we can do...
Below is a list of the services we can offer. It's not exhaustive; so if in doubt, do call us!
- Provide information on all aspects of brain injury
- Give you support by talking through your situation, and try to answer any questions and concerns you may have
- Research more difficult enquiries to try to find information, or relevant places to find it
- Give details of local groups & branches
- Signpost to other organisations where their support may be helpful
- Send copies of Headway's booklets and factsheets
- Give details of solicitors who can help with compensation claims
Things we can't do...
Below is a list of things we can't do, although we can help you to find services or professionals who can help, so please contact us for more information.
- Give medical advice and diagnoses. Try NHS Direct on 0845 46 47 or see your GP if you have specific medical questions
- Recommend particular services, such as rehabilitation centres, doctors or solicitors - although we can give information that will help you to make a choice
- Take on casework
- Provide legal advice
- Give information on children's brain injury. Try the Child Brain Injury Trust (CBIT) on 0845 601 4939
- Provide funding, although we may be able to help you find grants
- Provide a counselling service
Use the links below to explore some organisations who may be able to help you further.