As part of Volunteers’ Week 2026, we're shining a spotlight on the incredible volunteers who help our shops thrive and support Headway's vital work across the UK.
We spoke with Natalie, Manager of our Mapperley shop in Nottingham, about the difference volunteers make every day and why they are such an important part of the Headway community.
Natalie shared:
“It's fair to say that our volunteers are the backbone of our charity shop. Not only do they make it financially viable to run the business, but they also create a community-focused atmosphere that keeps our customers coming back time and time again.”
When asked what qualities make the biggest difference day to day, Natalie spoke about the dedication and commitment shown by her volunteers.
"Their total selflessness and willingness to give up their own time to help us make a difference is phenomenal. I will always be blown away by what our volunteers do to help us succeed.
More importantly, they are so invested in helping us do well, raising as much money as possible for the charity while also increasing awareness of who we are, what we do, and what we stand for."
For Natalie, some of the most meaningful moments come from seeing volunteers support one another and help new team members settle in.
"My volunteers have been some of the most supportive and helpful people when it comes to welcoming both myself and new members of the team.
When a new volunteer joins, they take the time to show them what we do in the most effective way possible, all while being open, welcoming, and creating the fun rapport that the Mapperley store has in spades."
These everyday acts of kindness and teamwork help create a positive environment where everyone feels valued and supported.
The sense of community within the Mapperley shop extends far beyond the shop floor.
“Our volunteers are all from the local area, so that sense of community is already ingrained in them. Many of us know people from the community through previous jobs and experiences before joining Headway.”
When customers come into the store, those open and friendly conversations help create a welcoming atmosphere and strengthen our connection with the local community."
It is these relationships that make the shop such an important local hub, where customers can feel comfortable, supported, and connected.
Thinking about volunteering?
Natalie has a simple message for anyone considering becoming a volunteer:
"If you have some free time and have been thinking about volunteering, I would simply say: do it!
Not only will you be helping us support this amazing charity, but you'll also become part of a friendly team with all the support you could wish for."
If this has inspired you, apply to become a shop volunteer on our website.
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