Delays in ID Card processing times
Due to some staff changes at Headway, we are currently experiencing some delays in processing ID card applications.
Who can apply for a Brain Injury Identity Card?
The Brain Injury Identity Card is available to anyone in the UK aged 18 and over with a verifiable brain injury.
For those under 18, please visit the Child Brain Injury Trust for their dedicated card.
Why carry the card
Brain injury can affect memory, speech, balance, fatigue levels, mood, and behaviour – often in ways that aren’t immediately visible. This can lead to misunderstandings in both daily and emergency situations.
The Brain Injury Identity Card:
Clearly states you have a brain injury and lists how it affects you.
Is recognised by police forces, NHS staff, and other public and private service providers across the UK.
Helps you get understanding and support when it matters most.
Reduces the need to explain your injury repeatedly.
Provides a direct number for specialist criminal law solicitors trained in brain injury awareness.
It is free of charge.
What's on the card
Front of the card:
Your name
Your photo
Confirmation that you have a brain injury
Statements of how your brain injury may affect you (e.g., memory, speech, balance, fatigue)
Headway logo and official recognition statement from the NPCC and Police Scotland. Applicants from Northern Ireland will have two Headway logos.
24-hour solicitor helpline number: 0800 140 4031 – for criminal legal advice from solicitors trained in brain injury awareness
Reverse of the card:
Headway’s freephone helpline number: 0808 800 2244 – for brain injury advice and emotional support
Only essential information is displayed - enough to identify and support you, without sharing unnecessary personal details.
How to apply
You will need to provide:
1. A passport-style photo
In colour, and in focus
Plain background
No sunglasses (Prescription glasses allowed)
No head covering unless for medical or religious reasons
2. Proof of brain injury
Medical or hospital documentation confirming your diagnosis
If you don't have evidence, please consent to us contacting your GP by downloading and completing this form.
Alternatively, contact the ID card team on:
Phone: 0115 695 0372
Email: idcard@headway.org.uk
To start your application, complete the eligibility questions below.
Apply now: Start your application
Please answer the following questions about the card holder:
0/3
-
Is 18 years of age or over
-
Is a UK resident
-
Has a verifiable brain injury
You can apply for a Headway Brain Injury Identity Card
Click the 'Apply now' button to begin your application.
You are not eligible for a Headway Brain Injury ID Card
Our online application form is the fastest and simplest way to apply, however you can also download a printable copy of the application form. Documents sent by post will be securely disposed of unless you request their return.
Replacement cards
If your card is lost, stolen or damaged, a new application is not required.
Email idcard@headway.org.uk with:
Full name
Date of birth
Current address
Frequently asked questions
Who can apply?
Anyone in the UK aged 18 or over with a verifiable brain injury.
Is it free?
Yes – there is no cost for the card.
How long does it take?
Usually 8 - 12 weeks from application. The process may take significantly longer if you are unable to provide evidence of your brain injury during the application process.
Do I need to be a Headway member?
No – membership is not required.
What's the number on the card for?
It connects you with solicitors who are trained in brain injury awareness and can offer legal advice or representation.
Can I apply if I've never been in contact with the police?
Yes – the card is for everyday life as well as emergencies.
Support our work
We need your help
Every 90 seconds, someone is admitted to a UK hospital with a brain injury. Your donation helps Headway UK provide specialist advice and support to brain injury survivors and their loved ones.
£9
could help fund a Headway Brain Injury Identity Card every month, giving brain injury survivors confidence in social situations and access to the right support.