Complaints and compliments Please find below downloadable information and advice about contacting us to make a complaint or pay us a compliment.

Our complaints policy

Please click here to download our complaints policy document.


We appreciate all the positive feedback that we receive. If you would like to get in touch with us to pay us a compliment please do so by clicking here.

Any questions regarding these policies should be sent by email to or by calling us on 0115 924 0800.