Effective communication strategies For frontline staff looking to communicate more effectively with brain injury survivors

New for 2024 this training session has been created for frontline staff and other professionals looking to communicate more effectively with individuals who have experienced a brain injury. 

What will I learn?

This training session aims to provide frontline staff and other professionals with effective communication strategies when interacting with individuals who have experienced a brain injury via email and phone calls.

The objective of this session is to help participants understand the challenges faced by brain injury survivors and learn ways to communicate with them in a clear and concise manner.

By the end of the session, participants will be able to comprehend the importance of using simple language, providing clarity in emails, and practicing active listening during phone calls. The session will also provide tips on how to adapt communication styles to meet the unique needs of individual brain injury survivors.

The trainer

Concetta Ventura

Concetta is a professional who specialises in brain injury rehabilitation and has a passion for making a difference in people’s lives.

Through her professional experience, Concetta has worked with multidisciplinary teams, solicitors and local authorities, expanding her knowledge and creating support plans with the service user's health and well-being in mind. 

Concetta obtained two Master’s degrees in Neuropsychology & Cognitive Rehabilitation (Padua University) and Neuroscience (Birkbeck, University of London).

The price

This short course is available for £50 + VAT per delegate.

Course Schedule 

Please note a direct email address will need to be provided for each attendee. All joining instructions will be sent to this email address two days before the training is scheduled to start.  

Date Time Platform


10:30 - 11:30


We currently have the dates above available; If you are unable to attend any of these dates, please contact us on training.admin@headway.org.uk to join the waiting list for new dates. 

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