Effective Communication Strategies For frontline staff whose primary interactions with brain injury survivors take place via phone and email.
About the Trainer
Concetta Ventura is the Approved Provider and Training Manager at Headway – the brain injury association, supporting its mission to improve life after brain injury. She has experience working with brain injury survivors and their families across hospital, rehabilitation, and community settings in both Italy and the UK. Her academic background includes a Master’s degree in Neuropsychology and Cognitive Rehabilitation from the University of Padua and a Master’s degree in Neuroscience from Birkbeck, University of London.
Training Description
Effective Communication Strategies is designed for frontline staff whose primary interactions with brain injury survivors take place via phone and email. The session focuses on building clear, supportive, and effective communication to reduce misunderstandings, frustration, and information overload.
The training explores hidden cognitive and communication difficulties commonly experienced after brain injury and provides practical techniques for structuring conversations and written communication. Attendees will learn how to support individuals to process, understand, and retain information more effectively.
The course has been developed in collaboration with the Headway Helpline and is grounded in real-world examples. All participants will receive a comprehensive handout to support continued learning and application in practice.
Learning Outcomes
By the end of the session, participants will be able to:
- Understand the impact of fatigue, attention, memory, executive functioning, behaviour, and communication challenges
- Apply practical strategies to structure phone conversations clearly and effectively
- Use accessible and supportive approaches when communicating via email
- Implement external strategies to help individuals process and retain information
- Communicate more confidently and effectively with brain injury survivors
Course Schedule
| Date | Time | Platform |
|---|---|---|
|
17/03/2026 14/10/2026 |
11:00 - 12:30 10:00 - 11:30 |
Zoom Zoom |
Reserve your place today for just £115 + VAT.
Discounted rates are available for Headway Corporate Members and Approved Provider Care Units.
Please note a direct email address will need to be provided for each attendee. All joining instructions will be sent to this email address two days before the training is scheduled to start.
Related information
How to help someone with a brain injury: Top tips for friends and family
There are simple ways in which you can help to ensure that your friend or loved one does not feel alone after brain injury. Here we offer some tips on how to best support someone after brain injury.
Find out more