Brain Injury Identity Card Recognition and support in everyday life

Who can apply

The Brain Injury Identity Card is available to anyone in the UK aged 18 and over with a verifiable brain injury.

For those under 18, please visit the Child Brain Injury Trust for their dedicated card.

Why carry the card

Brain injury can affect memory, speech, balance, fatigue levels, mood, and behaviour – often in ways that aren’t immediately visible. This can lead to misunderstandings in both daily and emergency situations.

The Brain Injury Identity Card:

• Clearly states you have a brain injury and lists how it affects you.
• Is recognised by police forces, NHS staff, and other public and private service providers across the UK.
• Helps you get understanding and support when it matters most.
• Reduces the need to explain your injury repeatedly.
• Provides a direct number for specialist criminal law solicitors trained in brain injury awareness.
• It is free of charge.

What's on the card

Front of the card:

• Your name
• Your photo
• Confirmation that you have a brain injury
• A short description of how your brain injury may affect you (e.g., memory, speech, balance, fatigue)
• Headway logo and official recognition statement from the NPCC and Police Scotland. Applicants from Northern Ireland will have two Headway logos.
• 24-hour solicitor helpline number: 0800 140 4031 – for criminal legal advice from solicitors trained in brain injury awareness

Reverse of the card:

• Headway’s freephone helpline number: 0808 800 2244 – for brain injury advice and emotional support

Only essential information is displayed — enough to identify and support you, without sharing unnecessary personal details.

How to apply

Most cards arrive within 2–3 weeks.

You will need:

1. A passport-style photo

In colour, and in focus
Plain background
No sunglasses (Prescription glasses allowed)
No head covering unless for medical or religious reasons 

2. Proof of brain injury

Medical or hospital documentation confirming your diagnosis 
If you don't have evidence, please contact the ID card team on:
Phone: 0115 695 0406
Email: idcard@headway.org.uk

Paper option: Download postal application form to print, complete, and post. Documents sent by post will be securely disposed of unless you request their return. Click to download the paper application.

Replacement cards

If your card is lost or damaged, a new application is NOT required. 

Email idcard@headway.org.uk with

• Full name
• Date of birth
• Current address

Or call 0115 695 0406.

Real stories - how the card helps

2024 – Police understanding: Sam was stopped while driving. His card helped officers quickly understand his brain injury and adapt their approach, avoiding unnecessary stress.

2023 – Hospital admission: Louise used her card in A&E, enabling staff to adapt communication and care immediately.

2023 – Public setting: Daniel became overwhelmed in a busy store. Showing his card meant staff offered a quieter space and more time to complete his purchase.

Frequently asked questions 

Who can apply?

Anyone in the UK aged 18 or over with a verifiable brain injury.

Is it free?

Yes – there is no cost for the card.

How long does it take?

Usually 2–3 weeks from application.

Do I need to be a Headway member?

No – membership is not required.

What's the number on the card for?

It connects you with solicitors who are trained in brain injury awareness and can offer legal advice or representation.

Can I apply if I've never been in contact with the police? 

Yes – the card is for everyday life as well as emergencies.

Contact us

• Phone: 0115 695 0406
• Email: idcard@headway.org.uk
• Office hours: Monday to Thursday 08:00 - 16:30 and Friday 08:00 to 13:00. 

Click here to find your local Headway charity or volunteer-led branch